Sunday, October 20, 2013

Do We Need a Quad State Chamber of Commerce?

I remember in the mid-1990s  having a conversation with Washington County’s then Chamber president, Fred Teeter, on the possibility of developing a Quad State C of C.

He said he thought it would be a great idea. As I was a little surprised with his answer, Fred preceded to tell me of how our region was growing, the new stuff coming to Franklin and Berkeley counties that would benefit Washington County and how the region was tied together by I-81.

Truth be told, Fred did sound a little like the Quad State Business Journal’s founding publisher, Peter Heerwagen in describing the QSBJ’s footprint in the region.

As I travel throughout our region and talk to business owners and managers, I am struck with the similar answers I receive when talk goes to a regional chamber.

I am told of markets for their products and services less and less being defined as ‘within the county’ to ‘all up and down I-81′ to ‘my business is wherever my customers are.’

What Would a Regional Chamber Do That Is Not Being Done Already?

Well, that is the prime question. And this is certainly not an advocate type of article. Yet.

Everyone wants to ‘do business locally’ and they certainly should.

Everyone wants to ‘support my local chamber’ and they certainly should.
I am not convinced that a chamber chapter is even the right vehicle for advancing and tying our region together more closely for increased commerce.

It is probably an impossibility due to the many jurisdictions, state and county laws, rules and regulations. Four states is a very big hurdle for an organization to cross. My guess, it would have to take shape as an association or federation type of organization for it to make sense.

But do not think that the phrase ‘chamber of commerce’ is a trademark. It is not. Fred taught me that, too. Anyone anywhere can create a chamber of commerce so a trademark would not be part of any hurdle.

The issue going in, for this reporter anyway, would be what kind of business services, business education, business promotion, networking initiatives a regional chamber would provide a member. Members have to have a reason to join–anything.

Still It Does ‘Feel Like’ Our Quad State Region Needs ‘Something’ Cohesive 

I do not feel that a ‘chamber’ type organization is going to be the answer. Perhaps a regional business membership type org would be getting closer to benefiting all the contiguous counties. 

When one of our capable economic authority executives market their county across the country or even overseas, would it strengthen their case to have a business relocate in their county by telling of a general Quad State Economic Coalition type of organization?

Would it help or hinder the selling of local areas to say something like “You know, we have Interstate 81 running right down through our Quad State Economic Coalition and when you settle on our area, I will introduce you to some of the other shakers and movers along that route?”

It has now become a cliché to say that our region has so much potential, so I will not. Yet that does not lessen the truth of the statement. There is strength in numbers and people and organizations are attracted to groups that can show with both form and function that they are congruent with a business’s objectives.  What else is needed?
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About Steve Lanning
Steve Lanning is a successful and nationally recognized entrepreneur with decades of experience as a business executive and coach. Steve started his business life in the mid-1970s with a successful venture in Washington, DC which aimed at helping mostly small and one-person businesses nationally. He is the founder of the National Association of Business Coaches which he sold in 2002 and continues to encourage businesses to find and use coaches as a valuable business asset to solid business growth. Steve sees great promise in promoting the Quad State economic region and increasing trade between its entities.
Readers can contact Steve by email at steve@qsbj.org

The FCC to Business: ‘Ilegal’ Mobile Texting is $1,500 per-text fine as of October 16, 2013

If you do any kind of SMS (mobile) text marketing, the headline really says it all.
You have a number of customers signed up on your pizza business app. Real fans, all 300 of them.. It was a struggle getting them to download your app and give you their phone numbers, but now things seem to be humming along with your cash flow.
So now you and your business partner have this great idea for a new promotion on your slower days for your mobile customers. This is going to set revenue records. You text all 287 of them. You were right. It IS a record revenue day.
But now you get the news that as this is October 16,2013, you did not realize that the FCC, in all their wisdom to seemingly relieve people from  receiving  ’junk texts’ has a brand new reg–with teeth and a $1,500 per-text fine. You just racked up over $400,000 in fines. How? Why?
Remember ‘Junk Faxes’ Back in the Early 1990s? Same Thing with Mobile Now
As of October 16,2013 anyone doing SMS messaging must re-qualify all their customers and have them opt-in again. There are many other ‘sweet’ items in the new reg, too.
It is all part of the continuing impact of FCC’s TCPA Act signed into law back in 1991. TCPA means Telephone Consumer Protection Act and it did have quite an impact on marketing via fax back in the 1990s. Ok, fast-forward to 2013.
SMS text messaging is considered the same thing as ‘auto-dialed’ or ‘robo-calls’ where a business could ‘mass market’ or do blanket calling in a certain target area.
So what does this mean in real time to a business or even a nonprofit organization looking to garner donors?
Two main things really.
You must have prior written consent from those looking to receive your texts. This is further underscored in the law as of October 16 that your instructions must be ‘unambiguous’ as to what you are asking your customers to do.
Secondly, the phrase ‘prior established business relationship’ which applied up until October 16, now does not protect the advertiser of prior ‘unambiguous written consent’ freedom-to-send and means that a new round of getting your same customers to sign up again must happen now.
We realize that some Quad State businesses may have thousands of fans that have opted in over the past couple of years. Yet there are some ’fairly’ simple remedies that can get you on the right side of compliance. This means that digital signatures are accepted.
The editorial staff of the Quad State Business Journal has discovered an excellent blog article by Brad Bortone that actually will give Quad Staters live examples of how-to-do-it compliance, and, probably just as important, Brad also gives an example of how ‘not’ to do the compliance dance. See the link at the resource section at the bottom of this article.
There will be many Quad State businesses and maybe even their marketing advisers who are not aware of this huge sea-change in SMS messaging. Feel free to copy and send them a link of this article to be forewarned.
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 http://quadstatebusinessjournal.com/the-fcc-to-business-ilegal-e-mail-texting-is-1500-per-text-fine-as-of-october-16-2013/

About Steve Lanning
Steve Lanning is a successful and nationally recognized entrepreneur with decades of experience as a business executive and coach. Steve started his business life in the mid-1970s with a successful venture in Washington, DC which aimed at helping mostly small and one-person businesses nationally. He is the founder of the National Association of Business Coaches which he sold in 2002 and continues to encourage businesses to find and use coaches as a valuable business asset to solid business growth. Steve sees great promise in promoting the Quad State economic region and increasing trade between its entities.
Readers can contact Steve by email at steve@qsbj.org